Header Picture
This is a skyline view of Budapest, taken in 2004 by my wife Jody on one of our visits there.Contact
-
Miniposts
Precisely!
Tech Support Flow Chart! (0)aBook and the Medieval Help Desk
… from Dr. Platypus. (0)Russians in Orbit
… or going to Mars. They’re working on some new ideas, with Soyuz as the only remaining vehicle. (0)Some Gadgets You Don't Need
… by Gadgetbox. I think the bike book holder sounds promising. (0)HP Has Plans for webOS
As the owner of a Palm Pixi, which I’ll admit I only own because Sprint brought the price down to $0, I’m glad to see that HP has big plans for webOS. (0) May 2013 M T W T F S S « Apr 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Tag Archives: customer service
Book: Collapse of Distinction
McKain, Scott. The Collapse of Distinction. Nashville: Thomas Nelson, 2009. I am not generally a fan of motivational books, and that is what I expected that this book would be when I picked it up–a lot of cheerleading and motivational … Continue reading
Posted in Workplace Thoughts
Tagged business, customer service, marketing, Scott McKain, The Collapse of Distinction
Leave a comment
No More Humans!
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post … Continue reading
Bad Customer Service Example
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover … Continue reading
Customer Support – Complaining and Paying
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for … Continue reading
